Contact Information
People usually ask these
Sign In: Log in to your My Account page and select My Orders.
1. Look for a Cancel Option
If your order is in the early stages of processing, you may see a "Cancel" or "Cancel Order" button next to your order details.
Immediate Action: Hinshee only allows a brief "grace period" for cancellations (sometimes as little as 30 minutes to 24 hours) because the seller may have already mailed the package.
2. Contact Customer Support
If you do not see a cancellation button, you must contact Hinshee's support team immediately.
Phone: Call our 24/7 support line at 1-844-HINSHEE (1-844-446-7433) for the fastest response.
Email: Send an urgent request to info@hinshee.com.
WhatsApp: You can also reach out via the WhatsApp icon if that option is active on your screen.
A Valid Payment Method: You will need a secure way to pay, such as a credit or debit card (Visa, Mastercard, or American Express) or a digital wallet like Apple Pay or Google Pay. Shipping Information: You must provide a valid delivery address so your order can be fulfilled by professional carriers like USPS, UPS, or FedEx. Contact Details: A valid email address is necessary to receive your order confirmation and tracking information. Creating a My account allows you to save your details for faster future shopping and easier order tracking.
1. Use the Tracking Portal
Navigate to the How can I track an order section on the FAQs page. This section is designed to house a direct tracking tool or link for your convenience.
2. Check Your Email
Shipping Confirmation: Once your order is processed, you will receive an email containing a unique tracking number.
Carrier Details: This email will identify which professional carrier is handling your delivery, such as USPS, UPS, or FedEx.
3. View Your Account History
Sign In: Go to your My account page.
Order Status: Select My Orders to see a list of your recent purchases and click on any individual order to view its real-time shipping progress and estimated delivery date.
4. Direct Assistance
If you cannot find your tracking number or your status hasn't updated, you can contact the 24/7 support line at 1-844-HINSHEE or email info@hinshee.com for immediate help.
Transactions processed through Hinshee LLC are fully protected. Customers are entitled to a refund in the event of non-delivery, transit damage, or material discrepancies in the item's description. Please submit any claims within 48 hours of receipt. Unless a prior agreement exists, the cost of return shipping remains the responsibility of the buyer.
Send Us a Message
Manual Verification: Administrators often review each application to verify business legitimacy. High Volume of Applications: A surge in new vendor sign-ups can lead to a backlog, increasing the time it takes for staff to review your profile. Technical Issues: Sometimes, server-side glitches or improperly configured registration forms can prevent an application from moving forward in the system. Recommended Next Steps: Check Your Email: Look for any messages from info@hinshee.com regarding missing information or status updates. Verify Your Profile: Log back into your Vendor Registration page to ensure all mandatory fields are completed. Contact Support: If it has been more than 48 hours, you can reach out to the 24/7 support line at 1-844-HINSHEE for a direct update on your status. Would you like me to help you draft a professional follow-up email to the Hinshee administration to inquire about your registration?