THE SERVICE CONCIERGE

SHIPPING & LOGISTICS

How long until I get my package? —

Standard delivery typically takes 5–12 business days. Our global Residents ship directly to you.

Inclement Weather & Delays —

EXTREME WEATHER CAN IMPACT CARRIER ROUTES. PLEASE EXPECT DELAYS AS WE PRIORITIZE COURIER SAFETY.

Do we ship overseas? —

YES. We provide worldwide shipping via FedEx, UPS, and DHL. You will receive a tracking update within 24 hours of dispatch.

How do I become a Resident Vendor? —

Prospective vendors can apply via our digital portal for review.

What is the 17% Promise? —

Hinshee operates on a transparent commission structure. Contact concierge for full details on listing fees.

Are my transactions secure? —

Absolutely. We use industry-leading encryption to ensure your data is protected at all times.

Which payment methods do you accept? —

WE ACCEPT AMEX, APPLE PAY, AND PAYPAL THROUGH OUR SECURE PROCESSING PARTNER, STRIPE.

NO RETURNS. ALL SALES ARE FINAL. NOT GIFT CARD, VIRTUAL CREDIT, OR EXCHANGE.

Damaged Items —

IN THE RARE EVENT OF RECEIVING A DAMAGED ITEM, YOU HAVE **24 HOURS** FROM THE TIME OF DELIVERY TO REPORT IT WITH PHOTO DOCUMENTATION.

Order Cancellations —

YOU HAVE EXACTLY **15 MINUTES** FROM THE TIME OF PURCHASE TO CANCEL AN ORDER.