Frequently Asked Questions
Shipping Information
We partner with world-class carriers, including USPS, UPS, and FedEx to ensure reliable delivery for every order.
We utilize professional carriers such as USPS, UPS, and FedEx for deliveries.
While the specific delivery timeline is not fully detailed in the visible section of your FAQ page (it currently contains placeholder text), standard delivery times for these carriers generally fall within the following ranges:
USPS Priority Mail: Typically 1–3 business days.
UPS Ground: Generally 1–5 business days, depending on the distance from the shipping origin.
FedEx Ground: Usually 1–5 business days within the contiguous U.S..
At this time Hinshee does not offer International shipping.
International shipping at this time is not available.
Payment
We accept Visa, Mastercard, American Express, Discover, or Diners Club cards. We also take payments through Apple Pay, Google Pay, and Samsung Pay.
Online buyer is very safe, because we offer built-in buyer protection: Encrypted Transactions: Using providers like Visa, Mastercard, and American Express ensures your financial data is encrypted. Digital Wallets: Payments through Apple Pay and Google Pay are highly secure because they use "tokenization," which means your actual card number is never shared with the merchant.
Orders & Returns
Browse Products: Use the Shop or Categories menu to find the items you want. Add to Cart: Select your item then click the cart icon to add the item to your View Cart page. Enter Shipping Details: During checkout, you will provide your address for delivery via USPS, UPS, or FedEx. Complete Payment: Select a secure payment method like Visa, Mastercard, Apple Pay, or Google Pay to finalize your purchase.
Account Options Creating an Account: While not strictly required, signing in or registering allows you to save your shipping details, view your order history, and manage returns more easily. Vendor Registration: If you are interested in selling rather than just buying, there is a separate process to Become a Vendor. Why You Might Want an Account: Even if it isn't mandatory, having a My Account profile is helpful for the following: Tracking: Easily accessing the tracking information for your USPS, UPS, or FedEx shipments. Order Changes: Quickly find the edit or cancel options in your "My Orders" section if you need to modify a purchase. Support: Streamlining communication with the 24/7 support line by having your order details ready.
Transactions processed through Hinshee LLC are fully protected. Customers are entitled to a refund in the event of non-delivery, transit damage, or material discrepancies in the item's description. Please submit any claims within 48 hours of receipt. Unless a prior agreement exists, the cost of return shipping remains the responsibility of the buyer.
Access Your Account: Sign in to your My Account page and navigate to My Orders to view your recent purchases. Check Order Status: If your order is still in the early processing stage, you may see an option to edit or cancel it directly from the order details. Contact Customer Support: Since many marketplaces process orders quickly to meet shipping timelines with carriers like USPS, UPS, and FedEx, the window for changes is often brief. If the edit option is not available, you should immediately reach out through the Contact Us page or call their 24/7 support line at 1-844-HINSHEE.
Visit the Order Tracking Page: Navigate to the How do I Track Order? section on the FAQ page to access the tracking portal. Check Your Email: Once your order has been processed and handed over to one of our professional carriers—USPS, UPS, or FedEx—you will receive a shipping confirmation email containing your unique tracking number. View Your Account: If you Sign In to your account, you can view your real-time order status and shipment progress under the My Orders section. Contact Support: If you have trouble locating your tracking information, you can call our 24/7 support line at 1-844-HINSHEE for immediate assistance.